Frequently Asked Questions
Everything you need to know about shopping with Ten Club LLC
What is the standard shipping timeframe?
We process most orders within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
What is your return policy?
Ten Club LLC offers a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return label.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations soon.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal and Apple Pay.
How do I contact customer support?
Our dedicated support team is available via email at [email protected] or through our website's live chat during standard business hours.